Privacy Policy

Shoreham Airport Cabs is a trading name and website operated by Shoreham Airport Cabs. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Shoreham Airport Cabs collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation, make a booking or use our airport transfer, private hire and chauffeur services.

For the purposes of applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Shoreham Airport Cabs is the data controller responsible for the personal information we process.

Please read this Privacy Policy carefully so that you understand how and why we use your personal information.

1. Who We Are

Data Controller: Shoreham Airport Cabs

Trading name: Shoreham Airport Cabs

Business address: Station House, Lancing Station, South Street, Lancing, BN15 8AG, United Kingdom

Telephone: 01903 753753

Email: shorehamairportcabs@gmail.com

Website: https://shorehamairportcabs.com/

2. Our Commitment to Your Privacy

We take the privacy and security of our customers’ personal information seriously. We only collect and use personal information where there is a legitimate and appropriate reason for doing so, including where it is necessary to provide a service you have requested, fulfil a booking, comply with a legal obligation, protect our business or, where required, obtain your consent.

We do not sell, rent or trade your personal information to third parties.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, misuse or disclosure.

3. Information We May Collect

Depending on how you contact us and which services you request, we may collect and process the following types of personal information:

• Your name and, where applicable, the name of passengers travelling with you.
• Telephone and mobile telephone numbers.
• Email address.
• Pickup and destination addresses.
• Booking dates and times.
• Flight numbers, airline information and scheduled arrival or departure times.
• Airport terminal information.
• Passenger numbers and luggage requirements.
• Child-seat or other passenger-assistance requirements.
• Information supplied when requesting a quotation or making a booking.
• Information relating to communications between you and Shoreham Airport Cabs.
• Payment and transaction information necessary to process your booking or payment.
• Information relating to cancellations, amendments, refunds or other booking enquiries.
• Technical information about the device and browser used to access our website.
• IP address and general website usage information where collected by our website systems.
• Any other information that you voluntarily provide to us when making an enquiry or booking.

We ask customers to provide only information that is relevant and necessary for the requested service.

4. How We Collect Your Information

We may collect personal information when you:

• Submit an enquiry through our website.
• Request a quotation.
• Make or amend a booking.
• Contact our office by telephone.
• Contact us by email.
• Make a payment.
• Communicate with us regarding an existing booking.
• Visit or use our website.
• Provide information to us for the purpose of arranging an airport transfer, private hire or chauffeur service.

Information provided to us by telephone, email, online booking forms or other legitimate booking channels may be recorded so that we can respond to your enquiry and provide the requested service.

5. Why We Use Your Personal Information

We use personal information primarily to operate our business and provide our customers with safe, reliable and properly coordinated airport transfer, private hire and chauffeur services.

This may include using your information to:

• Provide quotations and respond to enquiries.
• Create and manage your booking.
• Arrange your airport transfer or private hire journey.
• Provide your pickup and destination information to the licensed private hire driver assigned to your booking.
• Monitor flight information where necessary to coordinate airport pickups.
• Contact you regarding your booking, including changes, delays or operational matters.
• Provide meet-and-greet or other requested services.
• Process payments, refunds and booking-related financial transactions.
• Deal with cancellations and amendments.
• Maintain booking and business records.
• Respond to complaints, questions and customer-service enquiries.
• Improve our website, booking process and customer service.
• Maintain website security and prevent fraud, misuse or unauthorised activity.
• Meet applicable legal, regulatory, accounting and insurance requirements.

6. Legal Basis for Processing Personal Information

Where applicable, we rely on one or more of the lawful bases provided by UK data-protection law to process personal information.

These may include:

• Contract: where processing is necessary to provide a quotation, arrange or administer a booking, provide transportation services or take steps requested by you before entering into a contract.
• Legal obligation: where we are required to process or retain information to comply with applicable laws, regulations, accounting requirements, insurance requirements or regulatory obligations.
• Legitimate interests: where processing is reasonably necessary for operating and protecting our business, managing customer relationships, improving our services, maintaining security or dealing with enquiries and disputes, provided that our interests do not override your rights and freedoms.
• Consent: where consent is required by law for a particular use of your personal information, such as certain types of electronic marketing or non-essential cookies.

7. Sharing Information With Drivers and Service Providers

To provide your booked transportation service, we may need to provide relevant booking information to the licensed private hire driver responsible for carrying out your journey.

This information may include your name, telephone number, pickup location, destination, flight details, passenger requirements and other information necessary to complete the journey safely and efficiently.

Drivers receive only information that is reasonably necessary for the fulfilment of the journey.

We may also use trusted third-party service providers where necessary to operate our business, such as website hosting providers, booking or communication systems, payment service providers, IT and security providers, accounting services and other suppliers supporting our operations.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.

8. Payment Information

Where you make a card or online payment, payment processing may be carried out through a third-party payment service provider.

Shoreham Airport Cabs does not intentionally store complete payment-card details such as your full card number, security code or PIN on our website or in our ordinary booking records.

Payment information is processed through the relevant payment service provider’s secure payment systems. The payment provider may process your information in accordance with its own privacy policy and terms.

We may retain limited transaction information, such as the amount paid, payment date, transaction reference and payment status, where necessary for booking administration, accounting, refunds, fraud prevention, legal compliance or record keeping.

9. Flight Monitoring and Airport Transfers

For airport transfer bookings, we may use flight information supplied by you to monitor the scheduled or actual arrival or departure of your flight.

This information helps us coordinate your pickup and allows us, where possible, to respond to flight delays, early arrivals or other changes affecting your journey.

Where necessary for fulfilling an airport transfer, relevant flight and booking information may be shared with the driver assigned to the journey.

10. Telephone and Email Communications

When you contact Shoreham Airport Cabs by telephone or email, we may retain information from that communication where it is necessary to deal with your enquiry, administer a booking, resolve a dispute, process a refund or maintain appropriate business records.

Telephone numbers and email addresses may also be used to contact you about an existing booking or an enquiry that you have made.

We do not use your contact details for unrelated marketing purposes unless we have an appropriate lawful basis to do so.

11. Website and Technical Information

When you visit our website, certain technical information may automatically be collected by our website, hosting, security, analytics or other technical systems.

This may include information such as:

• IP address.
• Browser type and version.
• Operating system.
• Device information.
• Approximate geographical information derived from technical data, where applicable.
• Pages visited and website interactions.
• Date and time of visits.
• Referring website or search information.

This information may be used for website administration, security, troubleshooting, performance monitoring, statistical analysis and improving the way our website and online booking services operate.

Technical information is generally used in aggregated or statistical form and is not normally used by us to identify individual visitors unless this is necessary for security, fraud prevention, legal compliance or another legitimate purpose.

12. Cookies

Our website may use cookies and similar technologies.

A cookie is a small text file that may be stored on your device by your web browser when you visit a website. Cookies can help a website remember information, maintain functionality and understand how visitors use the site.

Depending on their purpose, cookies may be used to:

• Enable essential website and booking functionality.
• Maintain information during a booking session.
• Improve website performance.
• Understand how visitors use our website.
• Help us identify technical problems.
• Improve the user experience.

Some cookies may be essential for the website to operate correctly, while others may be optional.

You can usually control or block cookies through the settings of your web browser. However, disabling essential cookies may affect the functionality of parts of our website, including online booking features.

Where required by applicable law, we will request your consent before placing or using non-essential cookies on your device.

13. Location Information

Our services may require pickup and destination information in order to provide transportation services.

If a website feature or service requests access to device location information, we will only use such information where it is necessary for the relevant service and permitted by applicable law.

You can control location permissions through your device or browser settings.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore avoid sending unnecessary sensitive information through ordinary email, website forms or other unsecured communication channels.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, dealing with complaints or disputes, preventing fraud and complying with legal, regulatory, tax, accounting and insurance requirements.

The appropriate retention period depends on the type of information and the reason it is being retained.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

16. Your Data Protection Rights

Depending on the circumstances and subject to applicable legal exemptions, you may have rights under UK data-protection law, including the right to:

• Be informed about how your personal information is collected and used.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing of your personal information.
• Request transfer of certain personal information where the right to data portability applies.
• Withdraw consent where we rely on consent as the lawful basis for processing.

These rights are not absolute and may be subject to legal conditions and exemptions.

17. Subject Access Requests

You have the right to request a copy of the personal information we hold about you. This is commonly known as a Subject Access Request (SAR).

You can make a request by contacting us using the details provided below. You do not normally need to use a particular form or wording to make a valid request, although providing sufficient information to identify you and locate the relevant records may help us deal with your request efficiently.

We will normally respond to a valid subject access request without undue delay and within one month of receiving the request, subject to applicable legal provisions. In certain circumstances, the response period may be extended where permitted by law.

We do not normally charge a fee for responding to a subject access request. In limited circumstances permitted by law, such as where a request is manifestly unfounded or excessive, or where additional copies of information are requested, a reasonable administrative fee may apply.

We may need to request appropriate information to verify your identity before providing personal information, particularly where necessary to prevent personal information being disclosed to the wrong person.

18. Marketing Communications

We may contact you about an existing booking, enquiry or service you have requested where this is necessary to administer the service.

Where we send marketing communications, we will do so only where we have an appropriate lawful basis and, where required, your consent.

You can ask us to stop sending marketing communications at any time by contacting us using the details below or by using the unsubscribe mechanism provided in the relevant communication.

19. Third-Party Websites

Our website may contain links to third-party websites or online services. These websites operate independently from Shoreham Airport Cabs and have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you read the privacy policy of any third-party website before providing personal information.

20. Children’s Privacy

Our services are generally arranged by adults. We do not knowingly seek to collect unnecessary personal information from children.

Where information concerning a child is necessary to provide a requested transportation service, such as the child’s age or child-seat requirements, we will use that information only for the relevant booking and service purposes and in accordance with applicable data-protection requirements.

21. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable UK data-protection requirements and that appropriate safeguards are in place where required.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data-processing practices.

Any updated version will be published on this page and the Last Updated date will be amended accordingly.

We recommend checking this page periodically to remain informed about how we handle personal information.

23. Contact Us About Privacy

If you have questions, concerns or requests relating to this Privacy Policy or the way we process your personal information, please contact us:

Shoreham Airport Cabs
Station House, Lancing Station
South Street
Lancing
BN15 8AG
United Kingdom

Telephone: 01903 753753

Email: shorehamairportcabs@gmail.com

You can also contact us through our website.

24. Complaints About Data Protection

We encourage you to contact us first if you have a concern about how we have collected or used your personal information so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe that your personal information has been handled unlawfully or that your data-protection rights have not been respected.

Further information about your data-protection rights and how to contact the ICO is available from the Information Commissioner’s Office.

25. Your Acceptance of This Privacy Policy

By using the Shoreham Airport Cabs website and providing personal information to us, you acknowledge that you have had the opportunity to read this Privacy Policy and understand how your personal information may be collected and used as described above.

Nothing in this Privacy Policy removes or limits any rights you may have under applicable data-protection legislation.

If you have any questions about this Privacy Policy, please contact shorehamairportcabs@gmail.com.